Privacy Policy

We collect information that you provide directly to us, such as:

• Contact information (name, email, phone)
• Property search preferences
• Information provided in contact forms
• Communications you have with our team

We also automatically collect certain information when you use our site:

• IP address and approximate location
• Browser type and device
• Pages visited and time spent
• Cookies and similar technologies

We use your information to:

• Respond to your property inquiries
• Send information about projects matching your preferences
• Improve our services and user experience
• Communicate important updates to you
• Comply with legal and regulatory obligations
• Prevent fraudulent activities

We do not sell your personal information. We may share it with:

• Associated real estate agents to facilitate transactions
• Project developers when you request specific information
• Service providers who help us operate the site
• Legal authorities when required by law

All our partners are required to protect your information according to this policy.

We implement technical and organizational security measures to protect your information:

• SSL/TLS encryption for all communications
• Restricted access to personal information
• Continuous security monitoring
• Regular staff training

However, no method of Internet transmission is 100% secure.

Under applicable data protection laws, you have the right to:

• Access: Know what data we have about you
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request the deletion of your data
• Opposition: Object to the processing of your data

To exercise these rights, contact us at legal@novamx.co

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

Lead and inquiry data is retained for a maximum period of 3 years after your last interaction with us.

We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website and, where appropriate, sending you an email notification.

For any questions about this privacy policy, you can contact us:

• Email: legal@novamx.co
• Phone: +52 228 506 0707
• Address: Centro JV Torre Mayor, Piso 25, Col. Pastoresa, 91193, Xalapa, Ver.